Shipping & Delivery Policy

1. U.S. Shipping & Delivery Policy
United States (Contiguous 48 States)

Free standard shipping is offered for orders shipped to the contiguous U.S. (lower 48 states). 
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Hexclad Support
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The free shipping offer does not apply to Hawaii and Alaska. 
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Orders typically ship within 1–2 business days (per customer-support guidance). 
Hexclad Support

When the section of the site says “Yes, we do ship internationally! However, our free shipping option does not apply to states or countries outside of the contiguous US.” 
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U.S. Shipping Notes

If shipping to Hawaii or Alaska, expect additional shipping fees or different terms due to distance/region.

Standard shipping only — expedited or special regions may incur extra cost or restrictions.

The free shipping is contingent on shipping within the contiguous U.S.; outside of that region different rules apply.

2. International Shipping Policy
International / Outside U.S.

HexClad confirms: “Yes, we do ship internationally! However, our free shipping option does not apply to states or countries outside of the contiguous US.” 
Hexclad Support

For example, for the European Union site: Free shipping throughout the EU (for EU-specific store) with VAT inclusive. 
HexClad Cookware EU

For Australia site: For destinations outside of Australia & New Zealand, the customer is responsible for any additional local duties or taxes due upon delivery. 
HexClad Cookware AU

International Shipping Notes

Customers outside the U.S. (or ordering from region-specific storefronts) should anticipate possible duties, taxes, customs fees, or shipping surcharges.

Free shipping may still apply in certain region-specific stores (e.g., EU, UK) but not globally.

Always check region-specific store policies (e.g., EU, UK, Australia) for local shipping inclusions, VAT, duties, and shipping terms.

3. Return & Refund Policy
Returns & Refunds

HexClad offers a “30-day money back guarantee / 30-day return window” from date of purchase. 
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For the U.S. store: “We gladly accept returns within 30 days of purchase. For your convenience, we offer an extended return window for the holidays.” 
Hexclad Support

Refunds are processed once merchandise is returned — timing may depend on bank/card processing. 
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There is a lifetime warranty for defects (see section 4 below).

Note: some customers report that if the return is outside 30 days, it may not qualify under the standard return policy (though warranty may apply). 
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Return & Refund Notes

Item must be in condition as required by the policy (original condition, unused or within acceptable wear). Region-specific returns portals exist. 
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Duty/taxes/shipping costs may not always be refundable (check local region policy).

If purchasing from non-U.S. region (EU/UK/AU), return terms may differ by region.

4. Warranty / Lifetime Warranty

HexClad offers a lifetime warranty for eligible cookware, covering defects in materials and workmanship. 
HexClad Cookware EU
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In the EU store: “HexClad will replace any damaged products covered by the lifetime warranty; however, the customer will be responsible for return shipping fees.” 
HexClad Cookware EU

The warranty does not typically cover normal wear and tear, misuse, or damage due to improper care (e.g., overheating, scratching). Customer reviews highlight this distinction. 
Better Business Bureau

Warranty Notes

Proof of purchase is generally required to make a warranty claim. 
Better Business Bureau

If outside the standard return window but within lifetime warranty coverage, you may still be eligible for repair or replacement rather than refund.

Check region-specific warranty terms (some differences may apply across different country storefronts).

5. Summary Table
Region    Shipping Free?    Additional Costs    Return Window    Warranty
U.S. (contiguous 48 states)    Yes (standard)    None for standard shipping    30 days    Lifetime warranty
U.S. (Hawaii & Alaska)    No free shipping (extra cost)    Shipping surcharge    30 days    Lifetime warranty
International (outside U.S.)    Depends on region; free in some stores (e.g., EU)    Duties/taxes/customs/shipping    30 days (region-specific)    Lifetime warranty (region conditions)